Shipping & Returns
SHIPPING & RETURNS
SHIPPING
1. All merchandise is inspected and professionally packed and shipped UPS Ground within 2 business days of payment received (excluding holidays).
2. All merchandise is insured in case of damage due to shipping.
4. All Merchandise is shipped from our warehouse in California.
5. Standard Shipping Please allow 7 to 14 days for delivery and allow extra time for bulk heavy items. Rush UPS 2nd Day Air 2 to 3 days.
A good estimate is to translate your Zone Number into business days. For example, Zone 4 might take four business days; Zone 2, two business days. Remember to allow an additional 2 business days for us to process your order.
6. We do not ship International only to Canada.
7. Shipping to Hawaii, Alaska, Guam, Puerto Rico and the Virgin Islands is done by the United States Postal Service. Delivery times typically take 1-2 weeks.
Rates to Hawaii, Alaska, Guam, Puerto Rico and the Virgin Islands are as follows:
* $23.00 for orders up to $50.00
* For orders over $50.00 the shipping is 45% of your order.
8. Shipping to Canada is done by Canada Post. Delivery times typically take 2-3 weeks.
Rates to Canada are as follows:
* $23.00 for orders up to $50.00
* For orders over $50.00 the shipping is 45% of your order.
9. We do offer Rush UPS 2nd Day Air Shipping. Shipping time is as follows. Please allow 1 business days of payment received (excluding holidays) and allow 2 days to arrive. The price for this service is $24.00 for orders up to $50.00. For orders over $50.00 the shipping is 50% of your order.
RETURNS
1. Please contact us within 10 days of receiving any Damaged Merchandise by going to the Returns Link for further instructions on Replacement, Refund, Store Credit. Our Merchandise is insured so nothing to worry about.
If you are Returning and item that is not Damage there is a 25% Restocking fee.
2. We will not Except any Unauthorized Returns so you must Submit a Return Claim . We are not Responsible for damage due to shipping this is why we insure all items.
3. Items are in stock when listed. Items may become out of stock (On rare occasion sold out) If this should happen you will be given the option to Wait or have Payment Refunded or Store Credit. The best way is to contact us to see if the Item you are interested in is in stock.
Shipping Restrictions
Due to the size and weight of these items, we are ONLY able to ship them within the Continental United States, to physical address locations, and only via UPS Ground.
35014 Linen Cabinet
35107 Garden Swing
35144 Acorn Fountain
35335 Bamboo Leaf Design Divider Screen
35337 Wood Round Coffee Table
36698 Pine Wood Picnic Table
36700 Pine Wood Outdoor Chair
38231 French Provinical Photo Frame Screen
38234 Ornate Wine Rack
38836 Parson's Storage Coffee Table
38840 Bonsai Water Fountain Table
