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Shipping & Returns

 

We do not ship International only to Canada, and United Kindom for now.


SHIPPING

1. All merchandise is inspected and professionally packed and shipped UPS Ground within 2 business days of payment received (excluding holidays). All Merchandise is shipped from our warehouse in California. The total cost of your order is determined from where it is shipped from.

This applies to the United States Only! Read Shipping policy for Canada down below.


2. All merchandise is insured in case of damage due to shipping.


3. All Merchandise is shipped from our warehouse in California. The total cost of your order is determined from where it is shipped from.


4. Standard Shipping Please allow 7 to 14 days for delivery and allow extra time for bulk heavy items. Rush UPS 2nd Day Air 2 to 3 days.

 A good estimate is to translate your Zone Number into business days. For example, Zone 4 might take four business days; Zone 2, two business days. Remember to allow an additional 2 business days for us to process your order. 


 5. Shipping to Hawaii, Alaska, Guam, Puerto Rico and the Virgin Islands is done by the United States Postal Service. Delivery times typically take 1-2 weeks.

Rates to Hawaii, Alaska, Guam, Puerto Rico and the Virgin Islands are as follows:

* $23.00 for orders up to $50.00

* For orders over $50.00 the shipping is 45% of your order.

  


6. Shipping to Canada is done by Canada Post, and Delivery times typically take 2-3 weeks. Shipments are sent out on Thursdays.

Rates to Canada are as follows:

* $22.50 for orders up to $50.00

* For orders over $50.00 the shipping is 45% of your order.

 


7. We are now shipping to the United Kingdom. If this works out then we will expand our international service.

Shipping Rates are $38.98 for orders up to $50.99. For orders over $51.00 the shipping is 60% of total order. This may seem high but the package has to travel to 2 different destination before it reaches you. Delivery time will be 2-3 weeks.

 


8. We do offer Rush UPS 2nd Day Air Shipping only to the United States. Shipping time is as follows. Please allow 1 business days of payment received (excluding holidays) and allow 2 days to arrive. The price for this service is $24.00 for orders up to $50.00. For orders over $50.00 the shipping is 50% of your order.


 RETURNS

1. Please contact us within 10 days of receiving any Damaged Merchandise by going to the Returns Link for further instructions on Replacement, Refund, Store Credit. Our Merchandise is insured so nothing to worry about.

If you are Returning and item that is not Damage there is a 25% Restocking fee.

 


2. We will not Except any Unauthorized Returns so you must Submit a Return Authorization Form. We are not Responsible for damage due to shipping this is why we insure all items.

 


3. Items are in stock when listed. Items may become out of stock (On rare occasion sold out) If this should happen you will be given the option to Wait or have Payment Refunded or Store Credit. The best way is to contact us to see if the Item you are interested in is in stock.

 


Shipping Restrictions

Due to the size and weight of these items, we are ONLY able to ship them within the Continental United States, to physical address locations, and only via UPS Ground.   


35014    Linen Cabinet
35107    Garden Swing
35144    Acorn Fountain
35335    Bamboo Leaf Design Divider Screen
35337    Wood Round Coffee Table
36698    Pine Wood Picnic Table
36700    Pine Wood Outdoor Chair
38231    French Provinical Photo Frame Screen
38234    Ornate Wine Rack
38836    Parson's Storage Coffee Table
38840    Bonsai Water Fountain Table

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